chanae.clemons@claytoncountyga.gov 678-479-5165

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We Can Make History Together

The mission of the Clayton County Clerk of Superior & Magistrate Court is to uphold the highest standards of integrity, impartiality, and professionalism while providing efficient and accessible judicial services to the citizens of Clayton County, Georgia. We are committed to safeguarding the public trust, maintaining accurate and secure records, and ensuring equitable access to justice for all.

As dedicated public servants, our team strives to:

Deliver exceptional customer service by fostering a culture of accountability, respect, and innovation.
Enhance the administration of justice through the timely and accurate processing of court documents, filings, and fees.
Employ state-of-the-art technology to optimize efficiency, security, and transparency in all aspects of our work.
Collaborate with judicial stakeholders, community partners, and government agencies to promote a fair, accessible, and responsive legal system.
Continuously educate and develop our staff to maintain expertise in all areas of court administration and to serve as a trusted resource for the community.

Guided by these core principles, we pledge to provide exceptional service to the residents of Clayton County and to uphold the rule of law with dignity, fairness, and integrity.

Conduct a comprehensive assessment of court operations, staffing, technology infrastructure, and customer service.
Develop a strategic plan outlining key goals, objectives, and performance indicators for the year.
Implement a robust staff training and professional development program to enhance service delivery.
Establish partnerships with community organizations, government agencies, and other stakeholders to support court initiatives.
Update or create policies and procedures to ensure best practices in court administration.

Implement technology upgrades and enhancements to streamline court operations and improve access to information.
Optimize case management systems and record-keeping practices to enhance efficiency and accuracy.
Expand self-help resources and materials for litigants to navigate the court system more easily.
Develop and implement a communications strategy to improve public awareness of court services and resources.
Enhance customer service by implementing feedback loops and continuously improving staff performance.

Coordinate and execute community outreach events to increase awareness of court services and foster public engagement.
Collaborate with community partners to address barriers to access to justice, such as language and cultural differences.
Implement programs to assist vulnerable populations, including seniors, people with disabilities, and low-income individuals.
Promote alternative dispute resolution methods to reduce court caseloads and improve litigant satisfaction.
Evaluate the impact of outreach efforts and adjust strategies as needed to better serve the community.

Conduct a thorough evaluation of the year's progress, identifying successes, challenges, and areas for improvement.
Solicit feedback from staff, court users, and community partners to inform future initiatives and strategies.
Update the strategic plan based on lessons learned and new information gathered throughout the year.
Continue to monitor and assess court operations, staff performance, and customer satisfaction to ensure ongoing improvement.
Develop a plan for the following year, incorporating the insights and experiences from the first year to set new goals and objectives.

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